Under direction, the role of this position is to lead regional customer support activities. The Field Service Technician (FST) performs preventative maintenance, routine repair, and calibration/verification of instrumentation for Hach process and laboratory instrumentation.

• Promotes a positive customer experience and serves as on-site customer contact for technical and service-related problems

• Submits prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.

• Follows safe work practices according to company policy.

• Works with and takes direction from Field Service Manager/dispatch team to efficiently execute pre-call planning, efficient service schedule routing, and visit requirements.

• Coordinates with manager and materials handlers to determine appropriate replacement parts inventory, efficient parts utilization, and maintain accurate inventory records.

• Travel required: 75%

• Mandatory overtime as business needs dictate; Flexible scheduling required to meet customer demands

What makes this opportunity exciting?

• Hach releases over 10 products per year, so you will always be learning and working on new items. This is fast-paced and significant work!

• Our ability as an innovative organization! Unknown, yet exciting opportunities because of our innovative approach; Our service business is ever-evolving.

• You get to be a part of Danaher Corporation, rated 162 on the Fortune 500 list

• Full benefits including medical, dental, vision, 401(k) matching all on day one

Am I qualified?

• Associates or Technical degree preferred or combination of education and experience

• Mastery of Preventative Maintenance (PM), diagnostics & repair on core products as required

• 1-2 years field service work desirable

• Driver's License and clean driving record required

• Continued employment contingent on successful completion of 30, 60, and 90-day probationary milestones