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6 days ago
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1 - 20 Results of 20
Community Brands
Minneapolis, Minnesota, United States
6 days ago

Description

Community Brands is a software company that helps organizations achieve social good. Through our technology, we assist more than 100,000 associations, nonprofits, K-12 schools, faith-based organizations, and partners to grow stronger and achieve their missions. Like our clients, our nearly 2,200+ employees strive to improve the world in which they live, and we believe that technology plays an important role in that. We are techies and volunteers who dream big and are motivated by more than just a cool job (though that's a great perk). The Community Brands culture is one where employees can pursue this passion as part of their profession, and we're looking for great employees to join us!

TADS, a Community Brands product, is seeking a Customer Support Specialist to join our growing team!

A Day in the Life:
  • Accountable for client support for all TADS products including phone, ticket, email, and chat support
  • Have knowledge of all services an administrator would need assistance with, but may specialize in a functional area: Admissions/Enrollment/Tuition Management/Financial Aid
  • Attend weekly team meetings and trainings while always expanding your product knowledge
  • Suggest needed enhancements through the proper channels
  • Serve as product expert, keeping up to date on system enhancements of TADS products as well as maintaining a functional knowledge of related products within the Community Brands umbrella


We are looking for someone who:
  • Respond to client support via phone, ticket, and email
  • Communicate clients' needs to appropriate departments within the organization and work cross-functionally to ensure client expectations are met
  • Communicate regularly with team members and manager to provide feedback on support volume, your needs, and clients' needs
  • All other duties as assigned

Experience/Skills You'll Bring to Us:
  • Required to Be Successful:
    • Exceptional customer service experience accompanied by a professional demeanor
    • Driven to succeed; self-motivated
    • Strong oral and written communication skills
    • Ability to think critically and clearly articulate problem resolution
    • Ability to thrive in a fast-paced environment where change is frequent
    • Ability to learn new technology and software quickly
    • Knowledge and experience working with Microsoft products
  • Will Set You Apart:
    • 1-2 years business, finance, or accounting experience and/or education in related field
    • Background in SAAS customer support or experience in a software support role
    • Knowledge of Salesforce platform and experience in a


Why work here?

Good People, Doing Good Things :

Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. And we look forward to you being part of our story!
  • Flexible Planned Paid Time Off
  • Generous Sick Leave
  • Casual Environment
  • Purpose Driven Culture
  • Work-life balance
  • Passionate about Community Involvement
  • Company Paid Parental Leave
  • Company Paid Short Term Disability


Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities

All persons hired will be required to verify identity and eligibility to work in the United States (without sponsorship) and to complete the required employment eligibility verification form upon hire.

Job Information

  • Job ID: 59299840
  • Location:
    Minneapolis, Minnesota, United States
  • Company Name: Community Brands
  • Position Title: Customer Support Specialist
  • Job Function: Other
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