Description
We are currently looking for a Fieldwork / Panel Manager temp to handle a 4-month assignment, with the possibility of extension.
The Fieldwork and Panel Manager role is focused on delivering and managing custom data collection and mystery shopping research to support Digital Banking tracking, ad hoc requests, deep dives, and custom projects and Mystery Shopping projects.
An essential part of the role is managing and coordinating an existing user and shopper panel to source participants for all forms of research conducted within the team. This includes working and coordinating with colleague managers who will be using the same pool of panellists for data collection and managing recruiters and vendors to support panellist recruitment and panel growth, along with custom project recruitment and data collection.
You will have strong experience in working with participants of mystery shopping or research panels and will be used to hands-on delivery of multiple quick turnaround projects.
You will be:
Setting up custom or mystery shopping projects by direct recruitment of in-house panellists to participate in the data collection
Coordinating and assigning panellists for all ad hoc requests, custom projects or mystery shopping projects
Manage and coordinate logistical access for data collection, including communicating with panellists regarding account access, verification codes, meetings, and quality checking follow up research which involves collecting additional information
Supporting data collection, where required, by capturing detailed digital experience data on video by working directly with panellists to capture views of users’ accounts, apps, or online banking sites
Conducting feasibility checks using panel access and recruiters and provide costings to support custom fieldwork proposals
Driving panel growth and niche data collection capabilities through incentivization, referrals, social media marketing, third party vendor relationship building, and recruiter negotiations
Working with mystery shopping stakeholders, where necessary, to program questionnaires and data collection into a data collection platform
Providing communication and updates to internal stakeholders, and where necessary, with external clients
Requirements
The Candidate will have
Minimum of 3-5 years’ experience in market research project or fieldwork management, with mystery shopping, online, or participant panel management being a strong advantage
Data delivery and data capture experience for user experience research or high volume qualitative fieldwork, with financial services or technology research being a strong advantage
Experience of research participant or mystery shopper recruitment being a strong advantage
Strong project management and documentation capabilities
Accuracy and attention to detail for quality management
Strong multiple stakeholder management and communication skills
Experience working in a fast-paced environment and comfortable managing multiple projects and workstreams within short timeframes
Experience with different data collection platforms, project management tools, and digital technology
Commercial knowledge of costing projects, preferably applying a rigorous, consistent, and methodical approach
Having strong familiarity and understanding of digital banking user experience would be a strong advantage
Line management and team management experience
