Description

You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we are supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what is possible - and we are proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital, and connected world.

Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.

As a Product Manager on the Customer Profile Journey Enablement Team, you will be joining a group of highly motivated product managers that are collectively driving critical development lifecycle priorities to support customer centric servicing models across multiple lines of business. This includes current landscape data and journey discovery across multiple products, portfolios, relationship types and markets, understanding regulatory requirements, in-depth understanding of critical customer profile data elements and operational attributes, business processes and rules. You will also be expected to support end to end testing, validations, and delivery of new and enhanced capabilities to enable channel integrations and modernized customer experiences. You will partner closely with data custodian and Enterprise teams across Compliance, Operational Excellence, Acquisitions, Servicing, Digital, Global Financial Crime, Data Science, Data Governance, Platforms and Technologies to drive the Customer 360 product vision and strategy, supporting modernization of the platform.

We are looking for a high caliber Product Manager who is able to work in a cross-functional team and deliver on the following goals and objectives:

• End to End Data and Journey discovery and documentation globally to support customer centric servicing across all product portfolios, customer relationship types, new account acquisition and maintenance journeys.
• Collaboration with delivery teams to finalize requirements aligned with product roadmap, strategies, and vision.
• Working closely with Data Management and Data Governance teams to support data footprint enablement capabilities including analysis, DQ profiling, matching and linkages, migration, validations, and cutover planning.
• Collaboration (internal and external) to optimize product backlogs, build strong partnerships, and identify opportunities to increase operational efficiency across a wide net of stakeholders including Product, Technology, Strategy, Compliance, and Operations
• Support overall program management efforts including tracking project status, managing, and escalating risks and issues.
• Manage specific tracks of product /capability development efforts from ideation to launch and maintenance.
• Define, measure and report on metrics related to product launch, process efficiency and performance.
• Partnering with stakeholders to ensure smooth delivery of end-to-end product and capability, identifying needs, opportunities, and gaps.

Minimum Qualifications:

This high energy individual must have the following qualifications:

• 5+ years in Data Management and/or Product Development in building and launching data capabilities.
• Strong quantitative skills with hands on experience analyzing substantial amounts of data and data flows to identify patterns/insights and generate actionable recommendations with measurable value. Ability to compile, summarize, communicate, and present findings with senior leadership.
• Experience in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, understanding of Agile principles.
• Proven track record of driving results in a fast-paced environment and needing to make decision with imperfect information. Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
• Excellent communication skills with the ability to engage, influence, negotiate and inspire partners and stakeholders across geographies to drive collaboration and alignment. Ability to understand complex business problems and translate complex data solution in a simplified manner for business partners.
• Professional with executive presence skillsets that can represent the Customer 360 brand as a single point of contact for their respective area of expertise, product/capability track.

Preferred Qualification:

• Product, data migration, Global Financial Crime, AML/KYC working experience is a plus.
• Experience driving complex, transformational initiatives across multiple teams is a plus.
• Hands-on experience with data science and data analytical is a plus.
• Hands-on experience with Programming languages (e.g., SQL, Hive) and willingness to learn new tools & programming languages and Big Data techniques is a plus.
• Experience with software development or technical product manager experience is a plus.
• People leader experience is a plus. Ability to build trust with and inspire your team.

What is it about you?

• You hold yourself accountable.
• You have the ability to understand complex business problems with ease.

• You have the ability to translate complex data solutions in a simplified manner for business partners.
• You make decisions with imperfect information.
• You solve complex problems with a highly analytical approach.
• You are methodical in how you recover from mistakes and crisis.
• You operate optimally under extreme pressure.
• You can build trust with and inspire your team.
• You are excellent at understanding competing priorities.

Educational requirement: Advanced degree in business management/computer science or related field or equivalent work experience. A good balance of data, technical & business knowledge with a proven track record of driving digital innovation and business metrics with a customer-first mindset.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Considerations for sponsorship:

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.