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Sacramento, CA, United States (hybrid)
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Sacramento, CA, United States (hybrid)
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Sacramento, California, United States (hybrid)
5 days ago


To apply, please visit

Title: Business Transformation Specialist (HRIS)
Department: Culture & Change
Sacramento, CA, US, 95817-1899
Category: Human Resources
Minimum Pay Rate: $122,028.00
Maximum Pay Rate: $161,628.00
Posting Type: Open

The Business Transformation Specialist (HRIS) will be responsible for driving business transformation and
analytics through enhancements to SMUD’s HRIS system (SuccessFactors) across several modules; will develop
a deep understanding of key HCM processes, business functions, and product capability and will work with
business leaders, module owners, and stakeholders to prioritize, develop and implement desired outcomes. This
position will be responsible for managing the technology.

The ideal candidate possesses strong analytical and problem-solving skills; thinks strategically to develop
short/long term integrated strategies, has experience developing and implementing business processes that blend
operations and technology to utilize resources more effectively, has HCM system experience (SAP
SuccessFactors desirable), business planning, operational excellence, process improvement and process
modeling experience, proficiency with data reporting/analytics and business intelligence solutions, and the ability
to influence and/or lead cross functional teams without formal authority.

This position is posted until is a sufficient number of qualified applications are received and may close
any time after February 13th, 2023. For immediate consideration, applicants are encouraged to apply


A member of the People Services and Strategies, the Business Transformation Specialist delivers culture and/or
technology change management and organizational solutions and development strategies that empower all
employees to actively support change initiatives with a strong focus on minimizing impact to business
performance while increasing benefits realization, ROI and results for SMUD.

Nature and Scope:

This is the subject matter expert in organizational change and business transformation; works independently on
projects of major complexity; exercises independent judgment and discretion; may serve in a lead role and assist
in planning, coordinating, prioritizing, monitoring and evaluating the work results in assigned area and in selecting,
training, motivating, evaluating and developing lower-level personnel.

Duties & Responsibilities

  • Work may include, but is not limited to, the following: (NOTE: While in general all the functions and requirements
    listed are essential, individual positions and/or locations may not require all duties be performed.)
  • Partners with leadership, business relationship managers, subject matter experts and consultants to create
    strategic roadmaps and identify key organizational enablers in support of specific business transformation
  • Designs, implements and measures end to end customized change management solutions, including HRIS
    technologies, taking into account organizational context, business needs, and industry specific requirements.
  • Supports enterprise and business unit transformation/change initiatives using change management
    frameworks ensuring minimal impact to business performance and maximum speed to business benefit
  • Develops knowledge and understanding of key business functions and the challenges and opportunities that
    need to be addressed to implement technology and/or culture changes; applies a structured framework to
    assess the need for change, change impact; and proposes the right level of project management, change
    management and other services.
  • Engages with stakeholders across all levels of SMUD to ensure business readiness to adapt to evolving
    technology, processes, and organizational structures.
  • Promotes progressive advancement of the desired culture for the enterprise and supports change
    management by providing advice and guidance to the business unit; facilitates internal collaboration across
    all subject matter experts.
  • Champions new and existing technologies, enhancements, and initiatives and ensures a strong partnership
    and mutually beneficial acceptance of and accountability for both workforce and business unit needs.
  • Coaches leadership and change stakeholders in the development of problem solving, organization change,
    team building, and conflict resolution skills by modeling a positive, constructive attitude for change; teaching
    methods to manage resistance to change in process re-engineering and change management projects
    conducted with diverse work groups throughout SMUD; and by directly advocating the benefits of business
    process and organization change.
  • Monitors, guides, reviews, and conducts work activities associated with department internal/external projects
    in accordance with established task objectives and schedule as outlined in the project plan/contract.
  • Assists in ensuring operational elements that affect financial and resource forecasts are on track; including
    but not limited to: accuracy of project plans for the duration of the project, customer satisfaction, and accurate
    revenue recognition (time sheets, billing documents, etc) as needed.
  • Assists in planning, developing, and/or implementing operating performance standards and measurement
    tools utilizing business intelligence data, reports, dashboards, etc.
  • Develops and implements employee communication and training strategies for the business unit to support
    ongoing initiatives, programs, and processes.
  • Partners with Business Relationship Managers, Project Management offices, IT partners to effectively
    integrate technology and change management deliverables into project planning, budgeting, project
    management processes; facilitates planning and discussion with senior and executive leadership as
  • Supports post-go live value realization through monitoring, evaluating and reporting on program productivity,
    effectiveness, efficiency and suggests improvements where necessary.
  • Performs related duties as required. 


Required Education
BA/BS degree from an accredited college or university majoring in Business Administration, Organization
Effectiveness, Information Technology or other related discipline or related field or equivalent experience. If no
degree, nine (9+) years of related experience is required. Master’s degree desirable.

Required Experience Qualifications
Five (5+) or more years of progressively responsible experience influencing executives and senior leaders in the
areas of business transformation, change management, planning and/or process design and implementation
and/or continuous improvement. Working knowledge and/or experience leading an organization through large
scale technology (ERP or technology-enabled transformation programs) and non-technology change. Proven
experience in project/program management and business transformation.

Knowledge Of
Principles and practices of organization development, including individual and organizational change
management; knowledge and understanding of how organizations and people go through change; principles and
practices of relationship building, influence and communication; business operational knowledge including the
application and administration of policies, rules, regulations and operating procedures, as well as business
planning; application of operational excellence, process improvement, process modeling, project management
and strategic planning best practices; fundamentals of HCM and human resources practices; principles and
practices of safety management training; collaborative work practices, effective communication, facilitation and
coaching techniques, project management methods, principles, and practices.

Skills To
Apply and drive change management principles, methodologies and tools; consult and analyze change readiness
and adoption patterns; provide leadership and build mutually beneficial relationships at all levels of an
organization; think strategically to develop short/long term integrated strategies; analyze and interpret policies and
procedures; plan, analyze and evaluate budget expenditures; make formal and informal presentations clearly and
concisely to individual or groups; reconcile significant and/or controversial differences to bring interested parties to
consensus; effectively communicate verbally and in writing; analyze complex issues and develop/implement
resolution alternatives; solve problems creatively and quickly; work collaboratively and effectively with senior-level
staff; exercise good judgment; work well under pressure of deadlines; influence decision makers to support the
achievements of the enterprise; translate complex technical jargon into business language that can be easily
consumed by all stakeholders; assess and prioritize risks and articulate mitigation plans in a manner that
resonates with stakeholder groups; effectively set expectations and hold multiple resources accountable to all key
health metrics.

Desirable Qualifications

  • Experience developing system roadmaps and strategies to include overseeing system changes, ensuring coordination, communication, and adoption.
  • Experience troubleshooting and resolving system issues.
  • Experience onboarding an HCM technology from GoLive to stabilization.
  • Three (3+) or more years of experience with SAP SuccessFactors
  • Three (3+) or more years of experience with Workforce Software (WFS)
  • Project management experience and/or PM certifications
  • Experience with Agile software development
  • Experience with Agile software development

Change Management Certification- CCMP or similar, PMP certification Lean Six Sigma or Lean Sensei
experience; belt certification (Black or Green) desirable.

Physical Requirements
Applicants must be able to perform the essential job functions with or without a reasonable accommodation.
The health and wellbeing of our employees and our community is our top priority. SMUD follows CDC guidance
and adheres to all local, county and state orders. To this end, if you are scheduled to come on a SMUD campus,
you will need to monitor your health (ensuring your temperature is below 100.4° and you’re free of COVID-19
symptoms), wear a face covering, and adhere to social distancing guidelines.

Who We Are
As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of
the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy,
satisfied and engaged" which helps create a workplace that best serves our customers.
Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San
Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.

Our Commitment to Diversity & Inclusion
SMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and
connection among our employees, customers, and communities. By working together, we are powering positive,
equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and
thrive together.

An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California
Equal Pay Pledge in 2020. This requires equal pay for employees who perform “substantially similar work,” when
viewed as a composite of skill, effort, and responsibility at the time those employees started within that
classification. As such, initial hiring salary range is not subject to negotiation and salaries will vary over time
based on performance.

SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the
basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation,
gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other
applicable legally protected characteristic. All employment decisions are made on the basis of individual
qualifications, merit, and business needs and interests.

Why Sacramento, California?
The capitol of California, Sacramento is the state's sixth-largest city, and the 35th largest in the U.S. Local
universities include California State University, University of the Pacific's McGeorge School of Law, and the
University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a
world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the
Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork
food movement. Northern California is home to some of the country's top technology companies, including Google
and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River
Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er's
aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker
Museum and summer musical theater to name a few.

Remote Work:
This position may be eligible for SMUD's remote work employee benefit, the schedule of which will be determined
by the successful candidate and the Hiring Manager. SMUD takes pride in powering the Sacramento region
community where we live and work. We value the strong working relationships we develop with our colleagues.
Our approach to remote work will continue to evolve. Please be aware that should SMUD’s business needs
change, emergencies occur, or various other reasons arise, you may be required to report onsite on a part-time or
full-time basis.

Questions? Email [email protected]

SMUD provides equal employment opportunities (EEO) to all employees and applicants for employment without
regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age,
disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with
applicable federal, state and local laws. SMUD complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms
and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff,
recall, transfer, leaves of absence, compensation, and training.

SMUD expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender,
sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran
status. Improper interference with the ability of SMUD employees to perform their expected job duties is
absolutely not tolerated.

Job Information

  • Job ID: 68025613
  • Workplace Type: Hybrid
  • Location:
    Sacramento, California, United States
  • Company Name For Job: SMUD
  • Position Title: Business Transformation Specialist
  • Industry: Energy/Utilities/Gas/Oil/Electric
  • Job Function: HRIS
  • Job Type: Full-Time
  • Salary: $122,028.00 - $161,628.00 (Yearly Salary)

Please refer to the company's website or job descriptions to learn more about them.

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