Description

About the Role

Cognizant is seeking a skilled and service-oriented Workplace Technology Analyst to join our team supporting a leading Resources client. This is a Level 1/2 Desktop Support role based in a corporate office, providing both in-person and remote support via a Technology Hub. You'll work in a dynamic environment alongside global support teams, helping ensure smooth operation of end-user technology and delivering a positive experience for all users.

Key Responsibilities

• Provide Level 1/2 desktop support
• Log and manage interactions, incidents, and service requests
• Collaborate with global resolver teams to track and resolve issues
• Install, configure, and support hardware and software for end users
• Coordinate hardware repairs and warranty replacements
• Offer hands-on support for remote teams and assist with minor project tasks (e.g., relocations)
• Support Unified Communications for events and townhalls (Webex, Microsoft Stream)

Essential Skills

• Experience in Level 1/2 desktop support
• Proficiency in Windows 10/11, Microsoft 365 (Office, SharePoint, OneDrive, Teams), and Cisco Webex
• Familiarity with mobile device support (MDM, Intune, iOS, Android)
• Working knowledge of Active Directory and SCCM
• Experience with ITSM tools (ServiceNow preferred)
• Strong communication and customer service skills
• Analytical thinking and problem-solving abilities
• Hardware asset management experience

Desirable Skills & Qualifications

• Experience with Azure, PowerShell, Power Query/Power Automate, OS X
• ITIL v4 Foundation
• CompTIA A+
• Tertiary qualification in Information Technology

At Cognizant, we value diversity and inclusion and are committed to creating a workplace where everyone feels respected and empowered. If you're passionate about technology and enjoy helping others, we encourage you to apply and bring your unique perspective to our team.