Description

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary:

As a Unity Product Manager - Senior Associate within our global team, you will be instrumental in delivering key aspects of our product vision & strategy. You will work closely with product managers, UX, technology & data science leads to translate the needs of our users, businesses, and key partners into a strategy that aligns with our program vision. Your role will involve understanding the user journey, developing value propositions, advocating customer needs, identifying and addressing risky assumptions, validating hypotheses, and owning a product from a release-oriented perspective. You will also use data to gain insights about the product & user behaviour and identify improvement opportunities. Your active participation in business demos and effective communication skills will be crucial in managing stakeholder relationships and ensuring successful product rollouts.

Job responsibilities

• Thoroughly understand the user journey and jobs-to-be-done.
• Develop value propositions to alleviate user pains and identify gains.
• Advocate for customer needs within the cross-functional team.
• Proactively address risky assumptions through experimentation and testing.
• Validate hypotheses with rapid experimentation and testing.
• Collaborate with user research and UX design teams for discovery and design.
• Lead product ownership from a release perspective, setting priorities and vision.
• Capture and prioritize user stories with technology, UX, and data science.
• Define and track OKRs to focus on outcomes and value realization.
• Utilize data to gain insights into product and user behavior for improvements.
• Engage with Operations, Client Service, and Marketing for rollout strategy.

Required qualifications, capabilities, and skills

• Prior experience of Product Management ideally in a large corporation, client service, operational or technology environment
• Experience working in agile teams with UX designers & technologists
• Inquisitive and motivated to solve business problems for users & clients in creative ways
• Confident to question business and technology requirements and solutions respectively
• Excellent communication and relationship building skills
• Logical and structured approach to planning, analysis and decision-making
• Well organized and able to work under pressure to meet deadlines
• Attention to technical detail, seek out potential problem area and follow-up with experts

Preferred qualifications, capabilities, and skills

• Prior experience and understanding of CIB Operations business areas and trade lifecycle knowledge would be an advantage
• Prior experience or working knowledge of web and database technologies preferred

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.