Description

Responsibilities

About the Team E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers, and creators. As an E-commerce Creator and Content Governance Program Manager, you will formulate, apply, and communicate our Ecommerce policies for creators on the platform and for their content. With your language, country and cultural perspectives, you must effectively localise policies to deal with country-specific trends, while being aligned with company principles. You should have strong research, risk discovery, and critical analysis acumen, using which we expect you to analyse metrics, surface emergent risks in the market, and drive operational optimisation to improve users' live-shopping experience. You should have the ability to shuttle from policy formulation to effective implementation to program management, and make and implement nuanced policy decisions. Responsibilities 1. Develop data-driven strategies and policies to evaluate and manage risk, violations, rewards, penalties, as well as performance of the platform. 2. Conduct actionable data analyses to measure, identify, mitigate, and monitor risks to raise the overall ecommerce ecosystem quality. Develop and implement new signals, metrics and risks prioritisation - to monitor and identify new content quality and abuse trends from large datasets. 3. Engage cross-functional stakeholders to consolidate, pre-empt and analyse governance pain points; derive and implement action plans and operational workflows to resolve them. 4. Develop, launch and implement new policies and operational workflows - in collaboration with cross-functional teams like Engineering, Operations, Moderation, Product, and Policy - to enhance large-scale automation, risk detection and mitigation, as well as quality assurance and improvements. 5. Develop and implement feedback loops and operational workflows to ensure the day-to-day quality of launches and implementation. 6. Implement and review dashboards and cases as needed, to ensure day-to-day ecosystem health. 7. Act as an escalation point of contact and manage internal communications on governance issues.

Qualifications

Minimum Qualifications 1. Strong bachelor's degree or above or equivalent practical experience. 2. Experience in data-driven roles involving development of programs and/or framing policies. 3. Preferably also have experience in end-to-end project management taking initiatives from 0 to 1 and ability to drive effective partnerships with cross-functional teams to align on common goals. 4. Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations to drive actions. Preferred Qualifications 1. Experience in E-Commerce, marketplace platforms, social media, or content creation. 2. A grasp of the national and regional culture and context, as well as compliance landscape. 3. Demonstate enthusiasm, curiosity and a willingness to develop new skills. 4. Expertise in communication skills, driving for results and managing changes with ability to influence positive outcomes. 5. Willingness and an inclination to roll up sleeves, work with stakeholders, review data and content to tease out on-ground realities and address gaps accordingly. 6. Working knowledge of Microsoft Excel or similar data tool.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.