Description

Department:

36939 Wake Forest Baptist Medical Center - Heart Station

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

M-F, 8am-5pm. May cover weekend or night shift.

Pay Range
$28.05 - $42.10

The Supervisor Administrative Support supervises the day-to-day activities of support staff in area(s) of responsibility ensuring effective and efficient operation of the department.

Job Requirements:

• Associate's Degree in Business or related field
• 3 years of experience in a patient/clerical support, administrative, and/or office management position with experience at a lead or senior staff level preferred

Responsibilities (Not Limited To):

• Supervises the day-to-day activities of support staff. Assigns and monitors work of staff and manages the schedule. Maintains adequate staffing levels to ensure efficient operation of the department.
• Ensures all areas meet productivity, budgetary, employee engagement and patient outcome targets and standards by continually monitoring and adjusting plans as needed.
• Develops, implements, and updates policies and procedures to ensure a safe and efficient flow of department activities. Develops documentation around processes for areas of responsibility.
• Addresses and resolves customer questions, concerns, and/or complaints.
• Identifies, plans, and organizes information system and technology improvements in the department. Oversees and ensures staff is trained, orientated, and competent in use of systems and programs.
• Ensures operations meet all local, state and federal compliance standards, guidelines, and practices.
• Identifies, develops and conducts appropriate training and education to ensure staff meet and maintain skills and competencies.
• Provides input into the operating, personnel and capital budget processes and is accountable for operating within the budget.
• Selects, coaches, and develops team. Sets clear expectations to inspire and motivate the team. Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Knowledge, Skills & Abilities Required:

• Demonstrated leadership skills and abilities including organization, prioritization, project management, delegation, team building, customer service, and conflict resolution.
• Intermediate computer skills to include use of spreadsheets and word processing.
• Excellent communication, interpersonal, and decision making skills.
• Must be detail oriented.
• May need to have the following knowledge, depending on the areas of responsibility: medical terminology, regulatory requirements, and compliance standards.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Supervises the day-to-day activities of support staff in area(s) of responsibility ensuring effective and efficient operation of the department.