Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate within the Chase Travel - Advisor Tools team, you will utilize your expertise in product development and optimization to promote innovation and enhancement through user research and metrics analysis. You will work collaboratively with cross-functional teams to shape the future of our products and contribute to our ongoing success. As part of the Advisor Tools team within the Business Services Group, you will focus on developing and optimizing digital solutions to enhance travel advisor workflows and customer interactions. By leveraging user feedback and data-promoten insights, you will aim to improve the efficiency of service delivery, supporting key business metrics such as customer satisfaction and cost reduction. Your strategic efforts will contribute to the continuous improvement and future success of travel advisory services within Chase.

Job responsibilities

• Enhance the advisor experience through "1% improvements" every sprint.
• Implement usability enhancements and maintain high standards in project management tools.
• Support strategic planning by analyzing product metrics and writing detailed requirements to guide product development.
• Develop a strong understanding of user pain points and friction areas within our advisor toolset.
• Manage advisor feedback by responding to submissions, categorizing insights, and updating the Usability Enhancements backlog to drive continuous improvement.
• Support initiatives that improve key metrics - customer NPS/OSAT and cost reduction. Demonstrate quantitative improvements in these metrics annually, linked to product initiatives you supported by publishing 30/60/90 day KPI readouts for all implementations.

Required qualifications, capabilities, and skills

• 6+ years of experience in product management.
• Experience in product life cycle activities including discovery, requirements definition, user story refinement and product delivery activities.
• Excellent organizational skills with a focus on maintaining high standards in Jira governance and quality expectations.
• Proven ability to maintain a high level of backlog quality through N+2
• Experience in supporting initiatives that impact key metrics like NPS/OSAT and cost reduction.

Strong strategic thinking skills with experience in roadmap ownership and continuous improvement initiatives.

Preferred qualifications, capabilities, and skills

• AWS Cloud Practitioner certification or above
• Good understanding of financial domain
• Developing knowledge of data analytics and data literacy
• Customer service and call center application development

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.\n