Summary

SHRM is seeking a detail-oriented and proactive Senior Specialist, eCommerce Operations to lead day-to-day eCommerce execution and optimization across our platforms, including Adobe Commerce and NetSuite. This role is responsible for ensuring operational efficiency, maintaining platform integrity, and supporting high-impact eCommerce campaigns. The ideal candidate excels in managing cross-functional workflows, thrives in a fast-paced environment, and brings a strong ownership mentality.

Responsibilities

eCommerce Platform Operations & Optimization

• Manage product setup, product data, pricing, promotions, and inventory within Adobe Commerce and NetSuite.
• Ensure accurate and timely updates of product data, promotions, and inventory feeds.
• Maintain operational workflows for product launches, order fulfillment, and returns.
• Collaborate with Marketing, Customer Service, Fulfillment, Finance, and IT to streamline platform operations and support strategic initiatives.
• Monitor site functionality and coordinate with technical vendors for troubleshooting and performance issues.

Process Improvement & Documentation

• Create and maintain standard operating procedures (SOPs) for eCommerce operations.
• Identify workflow inefficiencies and recommend scalable solutions.
• Track, analyze, and optimize operational KPIs related to cart abandonment, order fulfillment, and platform usability.

• Use tools like Monday.com to manage tasks, timelines, and project deliverables.

Project Management

• Act as a key operational liaison across cross-functional teams.
• Provide training and documentation for platform features and workflows.
• Support the launch of eCommerce campaigns and new product offerings through seamless execution.

• Assist in budgeting and forecasting activities with a focus on operational impact.

Education & Experience Requirements

Education:

• Bachelor's degree in Business Administration, Information Systems, Marketing, or related field (or equivalent experience).

Experience:

• 35 years in eCommerce operations with strong platform experience (Adobe Commerce, NetSuite preferred).
• Demonstrated success in managing end-to-end eCommerce processes and optimizing workflows.
• Experience using project management tools (Monday.com, Asana, Smartsheet) and collaborating across departments.
• Experience with data analytics and performance tracking to drive decisions.

Knowledge, Skills & Abilities

• Deep understanding of eCommerce operations, systems, and workflows.
• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to manage multiple projects in a fast-paced environment with high ownership and accountability.
• Exceptional attention to detail and commitment to delivering quality work.
• Excellent verbal and written communication skills.
• Knowledge of HR or association industry trends and practices is a plus.

Certifications

• SCRUM certification is a plus.

Physical Requirements

This position operates in a typical office environment and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include:

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers for typing, handling documents, and using office equipment.
• Occasional standing, walking, bending, and reaching.
• Ability to lift and carry up to 30 pounds as needed.
• Clear verbal and written communication skills for effective interaction with colleagues and stakeholders.

Work Environment

Hybrid Position (3 Days In-Office, 2 Days Remote):

• This position follows a hybrid work schedule, with Tuesday through Thursday in office and Monday and Friday remote. Employees must be available during standard business hours, with core hours beginning between 8:00AM 9:00AM and concluding between 5:00PM 6:00PM.

Travel: 0 10%

#LI-Hybrid

The hiring range for this position is $78,000 to $95,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. SHRM offers a competitive and comprehensive total rewards package. The benefits for this position include professional growth and development, health, dental, vision, well-being, health savings, flexible spending, retirement, open leave, and annual discretionary bonus and incentives.