Description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

As the Senior Manager Business Analysis, you will lead a team of business analysts and serve as a strategic partner to executive stakeholders across clinical, operational, and IT domains. You will drive the successful delivery of complex healthcare IT initiatives, with a strong focus on Salesforce Health Cloud and regulatory compliance. This role requires a blend of leadership, domain expertise, and technical acumen to align business goals with scalable technology solutions.

Key Responsibilities:

Strategic Leadership & Team Management

• Lead, mentor, and develop a high-performing team of Business Analysts, fostering a culture of continuous improvement and collaboration
• Define and implement business analysis best practices, frameworks, and standards across the organization
• Serve as a thought leader in healthcare IT, advising senior leadership on emerging trends, risks, and opportunities

Healthcare & Regulatory Expertise

• Provide strategic oversight on healthcare insurance processes, including claims, eligibility, and compliance with HIPAA, HITECH, MACRA, and other regulatory frameworks
• Ensure all business solutions align with evolving healthcare regulations and industry standards

Salesforce Health Cloud Strategy

• Oversee the configuration and optimization of Salesforce Health Cloud, ensuring alignment with clinical workflows and patient engagement strategies
• Guide the design and implementation of Health Cloud features such as care plans, patient timelines, and health assessments

Stakeholder Engagement & Requirements Management

• Partner with clinical, operational, and IT leaders to define business needs and translate them into actionable requirements
• Facilitate executive-level workshops and stakeholder interviews to gather strategic insights and align project goals

Solution Design & Delivery Oversight

• Lead the analysis and redesign of complex clinical workflows to improve efficiency, patient outcomes, and system usability
• Oversee the creation of functional specifications, user stories, and process models to support solution development
• Ensure seamless integration of new systems with existing healthcare IT infrastructure

Continuous Improvement & Innovation

• Conduct post-implementation reviews to assess solution effectiveness and identify areas for optimization
• Stay current with industry trends, technologies, and best practices to drive innovation in healthcare delivery and IT strategy

Required Qualifications

• 7+ years experience in business analysis
• 3+ years experience in a leadership or managerial role
• Deep understanding of healthcare and health insurance domains
• Proven experience with Salesforce Health Cloud, including configuration and implementation leadership

Required Qualifications

• Strong knowledge of structured IT development lifecycles, Agile methodologies, and enterprise project delivery
• Exceptional communication, negotiation, and stakeholder management skills
• Salesforce Consultant Certification (Service Cloud and/or Health Cloud) preferred

Education

• Bachelor's degree or equivalent experience (Highschool diploma plus 4 years relevant work experience)

Pay Range

The typical pay range for this role is:

$82,940.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 09/05/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.