Description

Job Description
Role responsibilities

Solutioning activities:

• Support sales members in finalizing requirements with the customer or customer's customer
• Work with our offshore delivery team and explain proposed solutions to the customer
• Validate pricing with sales and provide suggestions
• Act as the primary solution owner for the customer or partner
• Prepare presentations and documentation in consultation with the offshore team
• Act as the technical bridge between offshore and customer
• Generate additional business from existing customers

Project / program management includes the following responsibilities:

• Project planning
• Documentation
• Scheduling
• Presentation
• Team management
• Organize and host meetings
• MoM and action list
• Stakeholder engagement
• Resolve conflicts
• Track progress
• Reporting

Key skills required

For data center:

• Good understanding of IT infrastructure in data centers (e.g., server, storage, middleware, cloud - not network specific)
• Experience in leading datacenter implementation and operations teams
• Datacenter project management
• Understanding of managing both on-premises and cloud data centers
• Cloud migration experience is an advantage
• Experience managing global datacenter engagements
• Excellent communication and articulation skills
• Experience managing large datacenter operations transitions
• Ability to estimate effort for large datacenter programs
• Strong understanding of ITIL processes
• Experience managing large datacenter operations and implementation teams

For DWP (Digital Workplace):

• Understanding of DWP technologies like PC, Active Directory, Exchange, Citrix, etc.
• Experience managing large end user computing (EUC) programs
• Understanding of asset lifecycle management, DaaS, etc.
• Strong understanding of ITIL processes
• Experience with user experience management tools like Nexthink, 1E, or other DEX tools is an advantage
• Understanding of patch management activities
• Experience managing Service Desk and EUC transitions
• Experience managing large EUC operations teams

Basic pre-requisites:

• Bilingual (fluent in both English and Japanese)
• Offshore or multi-location delivery experience
• Business development or solutioning experience is a plus