Description

Job Description:

Momentive's Client Success Managers serve as strategic partners and liaisons between our clients and the Momentive staff to ensure their needs are addressed professionally and efficiently. Our CSMs also focus on client portfolio development, retention and ensuring overall client success and satisfaction with Momentive's products and services.

A Day in the Life

Enterprise Portfolio Management

• Proactively manage portfolio of enterprise clients through. comprehensive health assessments measuring adoption, usage and strategic success.
• Lead complex contract renewal negotiations and multi-year strategic agreements.
• Achieve targeted KPIs including enterprise client retention, platform utilization and superior NPS scores.

Relationship Building & Communication

• Build relationships with enterprise clients and act as their internal voice.
• Manage client expectations through clear communication and anticipating roadblocks.
• Consistently log all client interactions and activities in Salesforce.

Revenue Expansion & Strategic Growth

• Identify significant upsell and cross-sell opportunities to maximize enterprise account value.
• Drive expansion into new business units and departments within enterprise organizations.
• Elevate Momentive Software's strategic positioning within enterprise markets.

Industry Leadership & Enterprise Solutions

• Serve as industry thought leader within assigned enterprise vertical.
• Develop and deliver enterprise-grade strategic roadmaps aligned with client business objectives.
• Leverage enterprise data insights to drive organization-wide adoption and transformation.

Strategic Analytics & Executive Reporting

• Conduct advanced analysis of enterprise account health, growth trends and strategic opportunities.
• Provide executive-level reporting on portfolio performance to senior leadership.
• Deliver strategic insights that inform enterprise go-to-market strategies.

Strategic Feedback & Enterprise Process Enhancement

• Capture and escalate enterprise client feedback to influence product strategy and roadmap.
• Lead strategic initiatives with product and development teams for enterprise requirements.
• Drive enterprise-focused process improvements and best practices across the organization.
• Other duties as assigned

We are looking for someone who brings

Experience:

• 5+ years of B2B SaaS sales experience required
• Bachelor's degree preferred
• Must have excellent analytical and problem-solving skills
• Must have the ability to work independently and handle multiple priorities and deadlines simultaneously
• Strong presentation skills and ability to negotiate
• Ability to mentor new and/or junior Client Success Managers

Technical/Computer Skills:

• Proficient in Microsoft Office Suite
• Advanced consultative selling skills
• Salesforce experience is a plus

Other Skills:

• High level communication skills for building relationships with senior client stakeholders
• Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
• Ability to work effectively within a fast-paced, deadline-driven environment
• Proven track record building successful relationships and partnerships at all organizational levels, internally, externally, intra and interdepartmentally
• Strong client focus with exceptional collaborative and influencing skills
• Demonstrated mentorship skills
• SaaS solutions
• Association/non-profit sector experience
• Client Success Platform experience
  
  #LI-JF1 #momentivesoftware

About Us:

Momentive Software amplifies the impact of over 30,000 purpose-driven organizations in over 30 countries. Mission-driven organizations and associations rely on the company's cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live. Learn more at momentivesoftware.com

Why Work Here?

At Momentive Software, we're a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you're looking for a place where your work matters and your ideas are valued, you'll find it here.

Medical, Dental & Vision Benefits
401(k) Savings Plan & Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Casual Environment
Purpose-Driven Culture
Work-Life Balance
Passionate About Community Involvement
Company Paid Parental Leave
Company Paid Short Term Disability
Remote Flexibility

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.