Description

Job Description

Brief Description

Reporting to the Enterprise IT Delivery Manager, the Senior Business Analyst is responsible for bridging the gap between business needs and technology solutions. This role is responsible for leading the analysis and design of business processes, systems, and solutions that drive strategic initiatives and operational improvements. By working closely with stakeholders across departments, the Senior Business Analyst ensures that business requirements are accurately captured, translated into functional specifications, and delivered through effective collaboration with technical teams. The role-holder will also propose ways in which the existing processes and systems can be used or changed to meet new business requirements as well as point out and identify new systems needed to meet business requirements, within the context of a well-established Enterprise IT Architecture.

Responsibilities

Key Responsibilities:

• Lead end-to-end business analysis activities by engaging stakeholders to elicit, validate, and document business needs, ensuring alignment with strategic objectives.
• Translate business requirements into high-impact solution designs, leveraging existing enterprise systems and identifying gaps where new solutions are needed, in line with architectural standards.
• Facilitate collaborative workshops with business, technical, and QA teams to co-create testable, traceable, and value-driven functional specifications.
• Drive consensus and clarity across cross-functional teams to ensure shared understanding of requirements, minimizing ambiguity and rework during delivery.
• Support vendor and solution evaluation processes, contributing to technical and functional assessments during procurement and implementation phases.
• Champion continuous improvement by identifying opportunities to optimize business processes, enhance system capabilities, and improve stakeholder engagement.
• Mentor junior analysts and contribute to best practices, ensuring consistency, quality, and innovation in business analysis deliverables.
• Develop and maintain comprehensive process documentation that accurately reflects how business systems support organizational objectives, ensuring clarity, traceability, and alignment with business requirements.
• Ensure IT systems and solutions are tightly aligned with business processes, facilitating stakeholder engagement in process reviews to:
  
  • Minimize development costs for new applications and products,
  • Enable rapid response to evolving business needs and regulatory changes,
  • Enhance user and customer experience through improved quality assurance.
• Maintain proactive stakeholder communication, providing regular updates on progress, risks, and changes to ensure alignment and manage expectations.
• Ensure requirements are testable and measurable and collaborate with QA teams to define clear testing objectives and acceptance criteria.
• Review and validate test cases and UAT results, ensuring they accurately reflect business requirements and support successful solution delivery.

Qualifications

Qualifications

• Bachelor's degree in computer science, Information Systems, Engineering, or a related business/technology field.
• Minimum 5 years of experience in gathering and documenting business requirements and translating them into technical specifications.
• Experience in driving projects to completion on their own.
• Strong understanding of enterprise architecture principles and their application in designing scalable, future-ready solutions.
• Experience in designing and integrating solutions within existing enterprise application landscapes (e.g., CRM, ERP, SCM).
• Proven ability to produce clear, testable requirements that support test-driven development and ensure traceability throughout the delivery lifecycle.
• Demonstrated experience working in cross-functional teams to deliver technology solutions that align with business strategy and enhance customer experience.

How to Apply

If you feel that you are up to the challenge and possess the necessary qualifications and experience, kindly proceed to update your candidate profile on the recruitment portal and then click on the apply button. Remember to attach your resume.

About Us

We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021. We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022. We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008. Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company's growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.