Description

Job Description
Job Purpose :

The Senior Business Analyst will serve as a critical link between stakeholders, development teams, and product owners in the delivery and enhancement of Customs risk management systems and Single Window solutions. This role requires a strong blend of product ownership, and requirement analysis experience / skills. Domain knowledge in Customs operations and trade facilitation is desirable. The Senior BA will lead requirements elicitation, process modelling, backlog prioritization, and solution validation to ensure that solutions meet both business objectives and operational realities in Customs solutions supplied by client.Job Purpose

Requirements

Key Responsibilities:
• Act as the primary liaison between Clients, trade stakeholders, and the development team.
• Elicit, document, and prioritize business and functional requirements for risk management and Customs Single Window solutions.
• Collaborate closely and act as the Product Owner to refine the backlog and ensure alignment with strategic goals of the business.
• Support pre-sales and up-sales activities, including facilitating workshops, conducting requirements walkthroughs, and delivering solution demonstrations to stakeholders and potential clients as may be required from time to time.
• Participate in the development of Business Requirements Specifications (BRS) to guide development teams, ensuring requirements are clear, testable, and traceable.
• Analyze, document, and optimize Customs business processes, ensuring compliance with international trade standards.
• Define and validate user stories, acceptance criteria, and business rules for new features and enhancements.
• Support configuration and testing of business rules, reference datasets, and integration points.
• Coordinate UAT (User Acceptance Testing) and gather feedback for iterative improvements.
• Provide functional oversight on defect triaging, impact analysis, and prioritization of fixes/enhancements.
• Ensure traceability of requirements from conception through delivery and acceptance

Benefits

Educational and Technical Qualifications:
• Bachelor's degree in business administration, Information Systems, Supply Chain Management, or a related field.
• At least five (5) years of experience as a Business Analyst, preferably in Customs, trade facilitation initiatives, or other government IT systems.
• Proven experience in product ownership or acting as a proxy Product Owner in agile environments.
• Familiarity with international trade standards, and compliance requirements from organizations such as WCO, WTO, and UN/CEFACT is desirable.
• A good understanding of Customs processes, risk management frameworks, and Single Window implementations.
• Experience with requirements management tools, workflow systems, and business process modeling.
• Strong stakeholder engagement, negotiation, and facilitation skills.
• Proficiency in English; additional languages such as Arabic or Urdu are an asset.
• Knowledge of project management and change control processes, with the ability to work effectively in Agile or hybrid delivery environments.
• Ability to work in cross-functional teams with geographically distributed stakeholders