Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

Job Overview and Responsibilities

We are seeking a Senior Business Analyst with a strong business presence, analytical mindset, and a proven track record of driving technology modernization initiatives in Agile and cloud-based environments-particularly within complex domains such as Passenger Revenue Accounting, Refunds, Credit Card Billing, and Commercial Receivables. This role requires a high degree of collaboration with cross-functional teams, including product owners and technical stakeholders, to elicit, document, and refine business requirements using Agile methodologies (Scrum and Kanban). The ideal candidate excels at transforming business needs into actionable user stories, enabling the successful execution of modernization efforts on AWS.

Key Responsibilities

• Collaborate with business stakeholders to elicit and document clear, testable business requirements, use cases, and user stories that align with strategic objectives.
• Facilitate discovery workshops, backlog refinement sessions, and stakeholder walkthroughs to clarify goals and prioritize functionality.
• Analyze business processes, systems, and data flows to identify modernization opportunities and recommend scalable solutions leveraging AWS.
• Participate in sprint planning, grooming, and agile ceremonies, ensuring timely and accurate delivery of requirements to development teams.
• Support end-to-end project execution, including functional and user acceptance testing (UAT) to validate that solutions meet business expectations.
• Act as a liaison between technical teams and business units, ensuring shared understanding and alignment throughout the delivery lifecycle.
• Provide mentorship to junior analysts, encouraging high-quality documentation practices and stakeholder engagement.
• Apply project management skills within agile environments, taking ownership of deliverables and driving initiatives through the full lifecycle-from discovery and estimation to delivery and adoption.

Qualifications

Qualifications

• Bachelor's degree in Computer Science, Business, or a related field.
• Minimum of 5-8 years of experience in business analysis, with at least 1-2 years of experience in modernization projects leveraging AWS.
• Strong understanding of business analysis practices, agile delivery frameworks, and software development lifecycle (SDLC).
• Proficiency in writing effective user stories with acceptance criteria, business process modeling, and requirements documentation.
• Demonstrated ability to drive cross-functional collaboration and deliver business value in fast-paced agile environments.
• Familiarity with AWS services, especially in the context of enterprise system modernization and data integration.
• Strong data analysis and problem-solving skills, including the ability to extract insights from large datasets.

Preferred Qualifications

• Master's degree in a related field.
• AWS Cloud Practitioner certification.
• Certification in business analysis (e.g., CBAP).
• Project Management Professional (PMP) and/or SAFe certification.

The base pay range for this role is $99,750.00 to $135,960.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.