Description

About Lucidya

Lucidya is MENA's leading AI-powered Customer Experience Management (CXM) platform, empowering brands to truly understand, serve, and grow their customer base. Our product suite spans social listening, omnichannel support, surveys, CDP, and more, all infused with smart, scalable AI.

Now, we're shaping the future of CX through Agentic AI, autonomous AI agents that think, reason, and act across channels, platforms, and tasks. If you're passionate about redefining how AI serves real-world business workflows, we want to hear from you.
About the Role

We're looking for a Senior AI Product Manager to spearhead our Agentic AI product line. This is a strategic, high-impact role where you'll shape the vision and execution of AI-native innovations that redefine customer engagement.

You'll work at the intersection of GenAI, LLMs, agent-based systems, and real customer needs, leading cross-functional teams to bring next-gen AI solutions to life.

Requirements

What You'll Do

• Lead the vision and roadmap for Lucidya's Agentic AI products, from concept to launch and beyond.
• Drive the development of AI-powered agents that automate tasks like customer support, lead generation, and insight extraction across multiple channels.
• Translate complex customer needs into scalable, intelligent solutions using the latest in AI tech.
• Define product capabilities around memory, reasoning, action execution, multi-agent orchestration, and other key agentic workflows.
• Collaborate with Engineering, Data Science, and Design to ship high-impact features quickly and effectively.
• Partner with Marketing and Sales to craft compelling go-to-market strategies and messaging.
• Stay ahead of the curve by researching emerging technologies like LLMs, RAG pipelines, vector databases, and AI copilots.
• Own success metrics, from user adoption and retention to satisfaction and business impact.

What We're Looking For

• 5+ years of experience in product management, with 2+ years in AI/ML or GenAI products.
• Hands-on experience with agent-based systems, AI copilots, or automation platforms.
• Strong technical fluency - you speak the language of engineers, understand LLMs and embeddings, and can reason through AI architecture.
• A builder's mindset - you thrive in ambiguity and love taking products from 0 to 1.
• A proven track record of launching innovative, AI-powered solutions in fast-paced or startup environments.
• Excellent communication skills - you can clearly align executives, engineers, and users around a product vision.
• Deep sense of ownership and a passion for using AI to transform real-world workflows.

Bonus Points If You Have

• Experience with OpenAI, LangChain, Pinecone, or similar LLM tech stacks.
• Background in building AI-first platforms or AI-enhanced SaaS.
• Experience in B2B and industries like CX, MarTech, or support automation.

The Process

• Introduction with our MawHub Talent Partner
• 1st Interview with the Head of Product
• Technical Assignment / Take-home-Task
• Final Interview / Presentation Interview

Why Join Lucidya?

• Help shape the future of Agentic AI in the region and beyond.
• Work alongside a world-class team of builders, engineers, and AI researchers.
• Be part of a mission-driven company revolutionizing customer experience across MENA.
• Competitive compensation, stock options, and the opportunity to make an outsized impact.