Description

Job Description
Job Title: Resources Manager - Project Coordination

Department: Technical / Services Delivery / Project Management

Industry: Cybersecurity Distribution

Location: Dubai - UAE

Employment Type: Full-Time

Position Summary:

We are seeking a detail-oriented and strategic Resources Manager to oversee the effective allocation, utilization, and development of technical and project resources across our regional cybersecurity distribution operations. This role is critical in ensuring resource availability for pre-sales, post-sales, professional services, training, and support engagements across the region.

The ideal candidate will have experience in managing a distributed technical workforce, understanding cybersecurity and data management business dynamics, and working with both vendors and channel partners.

Key Responsibilities:
Resource Planning & Allocation

• Plan and allocate technical resources (engineers, consultants, trainers, etc.) across multiple projects, PoCs, partner engagements, and support activities.
• Manage the calendars of the technical team in an efficient manner and arrange for all meetings and activities as per the team availability and customer preference timing.
• Manage, evaluate and update the ticketing system and assign the activities to the technical team according to their availability and proficiency on the products.
• Forecast resource demand in alignment with sales pipeline, vendor deliverables, and service-level agreements.
• Ensure optimal utilization of internal and external (freelance or subcontracted) technical staff.

Project Coordination & Delivery Support

• Support project managers in assigning appropriate skill sets to ensure successful delivery of projects and services.
• Track ongoing assignments, timelines, and resource availability across regions.
• Monitor project schedules and alert leadership to potential delays or conflicts due to resource constraints.

Vendor & Partner Alignment

• Coordinate with vendor technical teams to meet enablement, training, and deployment goals.
• Assist in planning resources for vendor-committed programs, launches, or campaigns.

Team Development & Performance

• Maintain a competency matrix for technical resources and coordinate ongoing certifications aligned with vendor technologies
• Identify skill gaps and plan training/upskilling initiatives.
• Work with HR and department leads on recruitment and onboarding of technical staff.

Reporting & Process Optimization

• Maintain dashboards and reports on resource allocation, utilization rates, and service delivery efficiency.
• Implement systems and tools to streamline scheduling, project staffing, and technical capacity planning.
• Document and optimize internal workflows related to resource requests and approvals.

Requirements
Required Qualifications & Skills:

• Bachelor's degree in Business Administration, Information Technology, Engineering, or a related field.
• Minimum 4-5 years of experience in resource or operations management within a technical or IT services environment.
• Strong understanding of cybersecurity distribution or IT systems integrator business models.
• Excellent organizational and time-management skills.
• Ability to manage competing priorities across multiple teams and regions.
• Strong interpersonal and cross-functional collaboration skills.

Preferred Tools & Experience:

• Familiarity with CRM, Ticketing and project management tools (e.g., ZOHO Projects, ZOHO DESK)
• Experience working with or allocating resources across multi-vendor environments

Benefits

What We Offer:

• Competitive compensation package
• Medical insurance and annual leave benefits
• Regional exposure and career growth opportunities
• Access to industry-leading cybersecurity technologies and training