Description

Job Description
Project Coordinator - Zoho

We are seeking an experienced Project Coordinator - Zoho to lead and oversee the implementation and coordination of Zoho projects. The ideal candidate should have hands-on experience with Zoho products, exceptional organizational skills, and the ability to manage multiple stakeholders and project timelines effectively.

Requirements

• Project Management & Coordination:
• Lead the planning, execution, monitoring, and delivery of Zoho implementation projects.
• Coordinate between clients, Zoho developers, and internal teams to ensure seamless project execution.
• Track project progress, manage deadlines, and address any issues or risks proactively.
• Implementation & Customization:
• Work with Zoho products including Zoho Creator, CRM, Analytics, Projects, Desk, Books, and other Zoho One application.
• Oversee the implementation, customization, and configuration of Zoho applications to meet client requirements.
• Provide guidance and feedback to Zoho developers for custom features and API integrations.
• Client Interaction & Support:
• Act as the primary point of contact for clients during project life cycles.
• Gather and document client requirements, ensuring alignment with project objectives.
• Provide regular updates to clients and internal stakeholders on project progress.
• Address client concerns and ensure high levels of customer satisfaction.
• Team Collaboration:
• Collaborate with developers and technical teams to resolve any technical challenges.
• Ensure that all team members are aligned on project goals and deliverables.
• Facilitate knowledge sharing and training sessions for team members and clients.

Requirements and Skills:

• Experience:
• Minimum of 3 years of experience in project coordination or management, with at least 2 years of hands-on experience with Zoho products.
• Technical Knowledge:
• Familiarity with Zoho Creator, Zoho CRM, Zoho Analytics, Zoho Flow, Zoho Desk, and other Zoho applications.
• Understanding of Deluge scripting, API integration, JavaScript, HTML, CSS, PHP, and SQL is preferred.
• Communication & Organization:
• Strong verbal and written communication skills for client-facing roles.
• Proven ability to manage multiple projects and stakeholders simultaneously.
• Excellent problem-solving skills and a proactive approach to addressing challenges.
• Certifications & Education:
• Zoho CRM or Zoho Creator certifications (highly preferred).
• Bachelor's degree in a related field.
• Interpersonal Skills:
• Exceptional customer service and active listening skills.
• Ability to maintain professionalism under pressure.
• A collaborative mindset with a strong work ethic and growth-oriented attitude.