Description

Orange Business is here!

About us

Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Main Mission

Part of the GDO (Global delivery and Operations) Digital services integration team, the Digital Services Integration Manager is responsible to transfer customers' requirements into solutions based on Orange or third party products and services.

He/she is also acting as the business analyst translating business requirements into technical requirements.

He/she owns the technical design from concept to subsequent implementation, including performing high level design, collaborating with the development team on low level design, technical validation of implementations process, integrations, user acceptance tests, and associated processes and customer interactions.

Detailed job description & skills:

Full control on integrated solutions powered by Orange Innovative Service solutions development and delivery, implementation and change requests to achieve quick 'right first time' go to market and implementations-Build and maintain relationship with consultants, account teams, product managers, Process, IT & other project stakeholders.

Functional - Design and Architecture:

• ensure solution execution:
• Lead the completion of the solution service block after contract signature; plan for and work with diligence to ensure quick wins
• Liaise directly with customer to obtain all relevant technical information for successful design, order validation & project delivery - in coordination with the regional presales consultant if exists
• provide consulting services for the associated customization including High Level Design and coordination with the development team for Low Level Design
• ensure that service details being requested can be delivered (checking Availability, Capacity, Technical Compliance, Feasibility, Regulatory, etc.)
• provide design activity and technical details for software and data flows as required for the customer services that are being ordered (in line with the high level customer requirements captured by Sales)
• Responsible for Digital solution UAT process owner for customer solutions and enhancement requests
• Share in the customer and service acceptance testing and communicate defects or changes to engineering

Functional - Project Management:

• Achieve customer & product deadlines.
• Ensure a project plan is prepared and maintained.
• Managing the requirements of all stakeholders and ensure appropriate communication with all these entities.
• Accountable for project performance and quality: Control performance to meet the deliverables according to the schedule.
• Ensure acceptance of project deliverables by stakeholder, customers & project sponsor.
• Build a lesson learned register for every project, and update the knowledge management database with it.
• Throughout the project, the project manager is accountable for providing project deliverables according to expected standards of service development methodology "Time To Market" (description and schedule of the construction process, identifying risks, regular reporting to the project manager, etc.)

About you

Skills Profile:

• Experience in project management specific to IT solutions and offers.
• ITSM and process experience
• ServiceNow experience. (is a plus)
• Monitoring and reporting experience.
• Knowledge of Service Management activities
• PMP or Synergy certifications. (preferred)
• Agile and Scrum knowledge
• ITIL (is a plus)
• French speaker is a plus

What we offer

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
• Reward programs: Employee Referral Program, Change Maker Awards

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.