Description

Sylndr was born to build trust in the Egyptian pre-owned cars market by bringing transparency, reliability and delivering best-in-class service to all stakeholders. We are on a mission to impact millions of Egyptians by becoming the go-to online platform to sell their cars directly in just a few hours or to buy high-quality and affordable cars seamlessly.

About the Role

• We are looking for an operations manager to manage daily operations of a functional workstream. The operations manager's responsibilities include launching and optimizing processes, identifying opportunities , documenting processes , improving KPIs , making sure targets are being met and presenting to leadership on business reviews.

What You'll Do

• Overlook the day-to-day operations performance ensuring they are carried on in an appropriate, cost-effective way.
• Come up with initiatives and opportunities to improve processes , increase team effectiveness and productivity and reach business objectives.
• Project management and ensure end to end implementation of new processes and procedures.
• Identify ways and initiatives to improve cross functional collaboration, customer experiences and business excellence
• Create of policies and procedure documentations.
• Monitor, track and report on operational performance.
• Own weekly , bi-weekly or monthly reports and business reviews Presenting to the leadership team on business reviews.
• Handle escalations and heated situations in a timely and efficient manner.
• Work closely and effectively with workstream heads to achieve targets and business objectives.
• Collaborate with workstream heads to accomplish projects and new initiatives
• Closely monitor of different workstream KPIs and owning the business review with each workstream.
• Develop, implement, and monitor actionable roadmaps for improving workflows and processes, and establish and organize KPIs in line with internal and external stakes
• Improve, execute, and effectively communicate significant strategies of analysis that identify meaningful trends and opportunities across our end-to-end operations
• Provide support to ops with challenges requiring deep dives along with gap analysis, recommendations and processes required.
• Assist in defining the short term and long term strategy of the workstreams
• Ensure quality and efficiency are being maintained across workstreams.
• Lead, motivate, and develop high-performing teams ensuring a customer centric culture.
• Manage the enforcement of policies, create and distribute reports to leadership/stakeholders providing them with cadenced reports around business performance; crisis management , escalations and business insights.

Who You Are

• Bachelor's degree in relevant field. (Masters is a plus)
• 5+ years of experience as an operations manager or in a similar role.
• Ability to analyze and improve operational processes.
• Ability to come up with new processes and solutions.
• In depth problem solving skills and time management skills.
• Strong people management and organizational skills.
• Excellent communication skills, both written and verbal.
• Data driven problem-solving.
• Project management experience.
• People management skills