Description
1. Provide first-level hardware and software support for client systems, including, but not limited to:
- Set up and installation of new systems.
- Diagnose and repair hardware/software issues.
- Hardware/software configuration recommendations.
- Maintaining classroom equipment.
2. Perform installation and maintenance for various equipment, such as
- Audio/visual systems.
- Staff Workstations.
- Printers, copiers, and other peripheral devices.
- Other supported university IT equipment.
3. Provide professional user support
- Assist users with day-to-day computer-related problems.
- Maintain excellent customer service relationships.
- Properly document all work in an organized manner.
FSA: Non-Exempt
Qualifications
Required:
- Minimum of 1 year of experience in a technical support or customer service role.
- Strong knowledge of Windows operating systems and hardware/software troubleshooting.
Preferred:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Familiarity with audio/visual systems and networking principles.
- Additional IT education or IT industry certifications.
Skills & Competencies
- Ability to work independently and prioritize multiple tasks.
- Strong communication skills, both verbal and written.
- Attention to detail and excellent problem-solving abilities.
- Dedication to maintaining high standards of customer service.
Application Instructions
Before hiring, the final candidate(s) must successfully pass a pre-employment background investigation, including information obtained from social media and other internet sources.
To Apply: When you select "Apply Now," you will be prompted to provide the following:
- Cover Letter.
- A current resume or CV.
- Transcripts of all college work. Unofficial transcripts will suffice for application. Official transcripts must be submitted immediately upon employment.
- Email and phone number of three professional references. Reference letters may be requested later.
Equal Employment Opportunity Statement
The University of West Alabama does not discriminate on the basis of race, religion, hearing status, personal appearance, color, sex, pregnancy, political affiliation, creed, ethnicity, national origin (including ancestry), citizenship status, physical or mental disability (including perceived disability), age, marital status, sexual orientation, gender identity, gender expression, veteran or military status, predisposing genetic characteristics, domestic violence victim status, or any other protected category under applicable local, state, or federal law, including protections for those opposing discrimination or participating in any grievance process on campus, with the Equal Employment Opportunity Commission, or other human rights agencies.
AA/EO Employer.
Minority applications encouraged.
