Description
Position Title: Networks- Service Delivery Manager (SDM)
Location: Redstone Arsenal, Huntsville, AL
Relocation Assistance: None available at this time
Remote/Telework: No Not available for this position
Clearance Type: DoD Secret
Shift: Day shift
Travel Required: Up to 10% of the time
Description of Duties:
The Networks - Service Delivery Manager (SDM) is accountable for end-to-end delivery and operational performance of network services supporting DoD missions across IL4/5/6 environments. The SDM owns SLAs/SLOs, service governance, compliance alignment, vendor performance, and continuous improvement across data center, campus/ branch, WAN/SD WAN, boundary security, and cloud connectivity. This role coordinates cross functional teams (Routing/ Switching, Boundary Security, Platform, Cyber, Field Ops, Vendors) to deliver reliable, secure, and cost-effective services.
The Cyber Security -Service Delivery Manager (SDM) is responsible for ensuring consistent, reliable, and efficient cybersecurity service delivery within a technical domain. The SDM ensures high-quality service and drives continuous improvement through standardized management practices, measuring team efficiency, and fostering ongoing team
development. This role acts as the primary point of contact for leadership regarding the performance of IT and cybersecurity service delivery in design, transition, deployment, and operational support. The ideal candidate brings strong leadership, interpersonal, and management skills, along with a solid understanding of cybersecurity services, enterprise operations, and mission-critical IT environments.
Key Responsibilities:
- Service Strategy & Governance
- Service Design & Catalog Management
- Demand, Capacity & Financial Management
- Change, Release & Deployment Management
- Incident & Major Incident Management
- Problem, Availability & Continuity Management
- Compliance, Risk & Security Alignment
- Ensure data handling, identity/access, and audit logging meet policy; coordinate with Cyber/Blue Team on detections and after-action improvements.
- Vendor & Contract Management
- Validate vendor change participation, runbooks, notifications, and contribution to incidents/RCAs.
- Reporting & Communications
- Run MBRs/QBRs with stakeholders; publish dashboards and executive summaries with trend analysis and actions.
- People Leadership & Knowledge Management
rotations.
- Maintain runbooks, playbooks, KEDB, service standards, and knowledge articles; drive cross training and succession depth.
The successful candidate will:
- Have strong communication and stakeholder management skills.
Minimum Qualifications:
- Must be a US citizen
- Must have an active DoD Secret Security Clearance (Exceptionally qualified candidates without an active Secret or above may be considered as long as they qualify for an interim clearance within 3 months.)
- Must have 12, or more, years of general (full-time) work experience
- Must have 5, or more, years of experience in network service delivery/operations for large enterprises (DoD/Federal preferred), including leadership of cross functional teams.
- Must have 1, or more, years of experience working in a management or leadership role
- Must have demonstrated command of ITIL 4 practices (incident/major incident, problem, change, release, service level, capacity/availability, continuity).
- Must have a proven ability to manage budgets, vendor contracts, and executive reporting
- Must be familiar with enterprise network architectures (data center, campus/branch, WAN/SD WAN, boundary security), observability concepts (telemetry, logs/metrics/flows), and RMF/STIG operating constraints in IL4/5/6 environments.
- Must have an active DoD 8570 IAM Level II (or higher) certification (examples: CISM, CISSP, CAP, CASP+ CE, GSLC).
- Have a bachelor's degree, or higher, in computer science, Information Technology
- Have an active DoD Top Secret with SCI security clearance.
- Have an ITIL® 4 Managing Professional (MP) or Strategic Leader (SL).
- Have a PMP or PMI ACP (program/project leadership and reporting).
- SAFe Agilist (SA) or Lean Portfolio/Architect for scaled environments.
- Lean Six Sigma Green Belt
- CCNP Enterprise or CCNP Service Provider (CCIE valued but not required).
- Baseline cloud networking cred
Compensation:
Salary Range: $145,000 $170,000 annually. Final compensation is based on experience, education, and directly relevant certifications.
Application Instructions:
Resumes must be submitted in month/year format to be considered. Candidates must be fully truthful in their application. Dishonesty or misrepresentation may result in disqualification.
About Aegis Aerospace
We are a woman-owned space and technology company headquartered in Houston, TX. Our primary objective is to support the Department of Defense and NASA in achieving their missions to defend the security of our country, reach new heights and to discover the unknown. We employ some of the brightest, most experienced engineering and technology experts in the U.S.
To learn more about Aegis Aerospace, visit our website at www.aegisaero.com
Equal Opportunity Employer / Protected Veteran / Disability
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