Description

Netflix is one of the world's leading entertainment services, with over 300 million paid
memberships in over 190 countries enjoying TV series, films and games across a wide variety
of genres and languages. Members can play, pause and resume watching as much as they
want, anytime, anywhere, and can change their plans at any time.

Our Customer Service organization works to ensure nothing gets between our members and
their favorite shows, movies and games. Data science plays a key role in guiding the CS team
to deliver top-notch customer experiences that are aligned with Netflix's business strategy and
executed with high operational excellence.

In this role, you will:

• Lead the evolution of CS metrics, identifying “north star” metrics and the ways CS teams
  can drive them
• Think critically about the business problem at hand and deploy the appropriate
  measurement technique
• Partner with executives, Product Managers, Data Engineers, Analytics Engineers and
  Finance to further a statistically rigorous, data-driven decision-making culture in CS
• Identify opportunity areas for experimentation and research
• Expand the use of CS metrics across Netflix, where they hold insights for Product,
  Engineering, and Data Science

We are looking for:

• Advanced degree in Statistics, Mathematics, Physics, Economics or a related
  quantitative field
• Strong statistical knowledge and intuition, and applied experience developing
  business-centric metrics frameworks
• Strong SQL skills and programming experience (Python preferred)
• Ability to effectively communicate technical concepts and convey clear recommendations
  to a variety of audiences (Engineering, Product, senior leadership)
• Experience with a wide range of measurement and prediction techniques (correlation
  analysis, observational causal inference, forecasting, quasi experimentation)
• Comfort working with complex data; ability to thrive with minimal oversight and process
  Prior experience with Customer Service is not required, but a desire to learn and
  become an expert is a must.

Generally, our compensation structure consists solely of an annual salary; we do not have
bonuses. You choose each year how much of your compensation you want in salary versus
stock options. To determine your personal top of market compensation, we rely on market
indicators and consider your specific job family, background, skills, and experience to determine
your compensation in the market range.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k)
Retirement Plan with employer match, Stock Option Program, Disability Programs, Health
Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury
Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35
days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time
salaried employees are immediately entitled to flexible time off. 

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all
candidates. If you want an accommodation/adjustment for a disability or any other reason during
the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds
stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not
discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual
orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy,
genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.