Description

The Manager, Global Travel & Expense is responsible for overseeing ITT's expense reimbursement process, including ownership and administration of our Concur Expense Management system, and reporting and compliance with ITT's T&E Policies. Additionally, this role will partner closely with our TMC and corporate card provider. The Manager, Global Travel & Expense will lead our T&E team through day-to-day operations. This role will also ensure the execution of the T&E strategy and policy, implement tools, build processes, collaborate cross functionally, while maintaining an exceptional employee experience. The role will report directly to the Director of AP and T&E.

• Lead and develop Travel, Expense, Corporate Cards operations in compliance with internal policies, controls, and procedures
• Continuously benchmark and refine policies and procedures to align with business needs, best practices, industry regulations, standards, and trends
• Ensure the proper application of ITT's global and any local/regional expense and travel policies and procedures
• Act as point of escalation to ensure timely remediation of issues related to Concur, corporate cards, and TMC
• Execute on strategic plans to deliver value, scale, and efficiencies while improving sustainability and duty of care
• Establish a trusted relationship with cross-functional partners, including HR, Internal Audit, Sourcing, IT, and Finance
• Implement key reporting and metrics to monitor compliance, operational efficiency and quality of service; Provide detailed reporting and analysis to senior leadership
• Manage, coordinate and support the integration and onboarding of additional business units into Concur, corporate cards and TMC, special projects, analysis and ad-hoc tasks as needed

• Identify, propose and execute levers for optimizing processes, communication and savings linked to travel and expenses

• Manage the day-to-day operations of the T&E team, ensuring compliance with company policies and procedures.
• Responsible for managing Internal Audit Team requests and addressing audit observations as needed.

• 8+ years of Travel & Expense experience with 3+ years of supervisory experience required
• Deep understanding of Concur Expense and Travel Management
• Experience with Travel & Expense tool implementation, enhancements, and SOX requirements
• Ability to work with a global team in a matrix organization
• Excellent oral and written communication with proven ability to influence up, down and across the organization
• Comfortable enforcing company policies while maintaining employee satisfaction
• Strong project management and problem-solving skills
• Ability to multitask in a fast-paced environment
• Detail oriented and results driven
• Bachelor's degree in Business Administration, a related field or equivalent experience

Other Qualifications & Desired Competencies

• Strong problem-solving, analytical, interpersonal and communication skills.
• Able to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties.
• Displays strong initiative and drive to accomplish goals and meet company objectives.
• Takes ownership and responsibility for current and past work products.
• Excellent organizational and time-management abilities.

PI277853302