Description

External Retirement Plan TRS or ORP Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information
Solutions Center hours are 8am-5pm (M-F), with additional evening and weekend hours based on event schedules. The position involves on-site presence, with schedules coordinated among team members to ensure full coverage.
Advertised Salary $60,000-$65,000+ Commensurate with Experience Posting Date 09/18/2025 Open until filled Yes Closing Date Proposed Starting Date 10/20/2025 Special Instructions to Applicants Location of Vacancy Athens Area EEO Policy Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title IT Support Professional II FLSA Exempt FTE 1.00 Minimum Qualifications
Bachelor's degree in computer science or a related field, or equivalent and 2 years of professional experience
Preferred Qualifications Position Summary
This position serves as the lead for frontline IT services supporting the college's core mission in instruction, research, and outreach initiatives.This individual oversees the Solutions Center operations, solving problems using technologies supported by the university. A problem-solving attitude with an ability to motivate direct reports, managers, peers, and student workers within the OIT organization, to achieve specific goals, are essential skills to perform well in this position. This position will be working closely with Terry's Tier 2, Endpoint Management, Infrastructure, Facilities and Special Events.

Responsibilities include supporting audiovisual technology, providing user support, and ensuring the success of in-person, remote, and hybrid events. Workload may vary based on event schedules.
Knowledge, Skills, Abilities and/or Competencies

• Extensive knowledge of Windows and Mac Operating Systems and standard applications utilized on these platforms including installation, configuration, functionality, and troubleshooting.
• Experience providing first tier IT/AV support in an academic or corporate setting. Knowledge of IT/AV processes, functions, best practices, and procedures.
• Excellent customer service skills, interpersonal skills, written and verbal communications skills, critical thinking and problem-solving skills.
• Intermediate knowledge of AV/presentation systems, digital projectors, and web conferencing.
• Ability to be professional, flexible, and team-oriented.

Physical Demands

• Lift 50 plus pounds
• Work aloft

Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities
Lead Tier 1 support

• Manage Solutions Center day-to-day operations and prioritization.
• Oversee quality assurance for AV and IT support for classes, events, and conferences.
• Respond to AV and IT technical emergencies as needed.
• Maintain functionality of conference, event, and instructional spaces
• Recruit, supervise, train and mentor one full-time member and a group of student workers. Coordinate workload and schedules for the Tier 1 team.
• Develop of documentation and training materials for known services and problems.
• Escalate complex issues and tasks, particularly those managed by other units, to the appropriate teams including EITS, CTL, GACRC, and other college units such as Terry Executive Education Center (TEEC), Facilities, Marketing, and Special Events to ensure timely support.
• Work with outside vendors and Terry AV Lead to coordinate upgrades and service calls for AV and IT solutions
• Evaluate new products and services; Present recommendations for improved effectiveness of college end user computing productivity and support.
• Ensure support coverage during extended operation hours.

Percentage of time 80 Duties/Responsibilities
Special Projects coordination/development/ and implementation.

• Oversee and manage unique, technical projects for the benefit of faculty and staff. Projects tend to involve specialized fields of expertise related to technology for meeting the goals and objectives for projects, grants, experiments, and other initiatives.
• Support projects at TEEC and travel as needed to provide on-site assistance for events.

Percentage of time 20

Contact Information

Recruitment Contact

Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Natasha Barreto Recruitment Contact Email [email protected] Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about this vacant position? (UGA Jobs -UGA's Job Board, LinkedIn, Indeed.com, Inside HigherEdJobs, UGA Staff Listserv, Terry College Listserv, a current UGA Employee, other - please provide resource)
   (Open Ended Question)

Applicant Documents

Required Documents

1. Cover Letter
2. Resume/CV
3. List of References with Contact Information

Optional Documents