Description

JOB SUMMARY

The EPIC Application Analyst I primary responsibility is to provide end users with fundamental functional training and technical help for the specific application or set of applications. This person may coordinate, develop, train, and/or provide input in training design and development. This role is the central point of communication for an assigned set of users and will coordinate all activities on behalf of the IS organization. You assist with the testing, recommendations for corrective actions and resolution of problems within the software applications, and provides help for normal maintenance of upgrades, and system maintenance.

ESSENTIAL FUNCTIONS OF THE ROLE

• Provides effective application help by responding to help desk tickets and end-user requests (including being on-call help).
• Creates and execute test scripts for new system builds timely and effectively.
• Provides on-site, go-live help, upgrade help, and ongoing application help.
• Implements system updates and changes and communicate those changes to super users and end users and continuously improve the impact of training.
• Serves as a liaison between end users, subject matter experts, and vendor implementation team.
• Coordinates and/or Assist in the development of training materials and schedules for all end users.

KEY SUCCESS FACTORS

• Ability to work well in team environments.
• Functional knowledge of the associated application preferred.
• Demonstrated customer-oriented service excellence principals.
• Ability and experience knowledge end user workflow and owning the technical components of that workflow.
• Self-motivated person who can identify and resolve issues, and advance personal knowledge.
• Demonstrated excellent relational communication skills, among facility customers and team members.
• A quick learner of software and information technology, and motivated to learn new applications.
• Proficient with word processing, spreadsheet, and email software applications.
• Ability to execute complex tasks through organization and details motivated approach.
• Ability to present and conduct classroom training.

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - Less than 1 Year of Experience

CERTIFICATION/LICENSE/REGISTRATION

• Epic Certification (EPICCERT)