Description

Join a dynamic team driving international client onboarding and payments solutions for global market expansion.

As an Onboarding Support Specialist within our international onboarding team, you will report to a Senior Associate or Manager. Your responsibilities include facilitating seamless client onboarding, ensuring accurate requests, and adhering to policies to mitigate risks. You will collaborate with bankers, clients, and product partners, setting the tone for international market expansion.

Job Responsibilities:

• Collaborate proactively with the Subsidiary Banking team and clients to support comprehensive onboarding processes, ensuring seamless communication and coordination.
• Assist with new account services and product setups by validating specific client needs and requirements.
• Understand payments product offerings and work with Product partners to update checklists and translate client requirements into actionable configuration needs.
• Maintain clear and effective written and oral communication with internal stakeholders, addressing inquiries and negotiating or escalating issues as needed.
• Monitor the progress of submitted implementation requests, escalate delays, and identify opportunities for process improvements to eliminate manual processes.
• Partner with stakeholders from Transformation and Product organizations to perform user testing and platform enhancement testing for internal tools.
• Act as a liaison between Relationship team, Operations, Treasury Management Sales, and Implementations to deliver exceptional service to clients, the department, and the firm.

Required Qualifications, Skills, and Capabilities:

• At least 3 years of experience in operations, project management, accounting, technology, analytics, training, or process improvement, with exposure to client interactions.
• Ability to work effectively with cross-functional teams and thrive in a fast-paced, dynamic environment.
• Excellent written and verbal communication skills.
• Strong attention to detail, ensuring accuracy and compliance with policies.
• Effective time management and organizational skills to prioritize tasks and meet deadlines.
• Strong analytical skills to address client issues and commitment to exceptional service and client satisfaction.
• Ability to identify and mitigate potential risks.
• Technical aptitude and proficiency in PC skills, including Word, Excel, and PowerPoint, with a willingness to enhance digital literacy and adapt to new tools.

Preferred Qualifications, Skills, and Capabilities:

• Experience in planning, executing, and overseeing projects, including participation in process initiatives and improvements.
• Familiarity with project tracking tools and openness to learning new systems.
• Experience with software tools for project and design management, with a willingness to adapt and grow.
• Basic knowledge of coding languages such as Python or JavaScript, and interest in expanding web technology skills, including website creation.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

\n J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.\n