Description

Who We Are:

Gift of Life Donor Program is a non-profit agency serving eastern Pennsylvania, southern New Jersey, and Delaware.  We are responsible for recovering organs and tissues used in lifesaving and life-enhancing transplants.

Job Summary 

The Healthcare Process Improvement Analyst partners with clinical and administrative leaders to execute complex process improvement initiatives.  Is responsible for the entire project life cycle, including planning, solution development, testing, and post-implementation monitoring.  Engages with frontline staff to facilitate projects and to develop effective solutions. Includes travel to different hospitals as needed to observe the work of the clinical team.  Analyzes data to form the development of a solution and provides routine updates to leadership.

Essential Duties and Responsibilities 

Manages projects

•  Facilitates the development of well-defined project plans for improvement initiatives in collaboration with stakeholders and senior management. Manage multiple projects simultaneously, prioritizing meeting deadlines and providing project management guidance and assistance. Guides stakeholders to implement and maintain processes related to the communication of project timelines, milestones, and deliverables appropriately, as outlined in the communication plan to all stakeholders

Assists with change management initiatives 

•  Helps identify Key Performance Indicators and metrics to evaluate improvement opportunities and prepare and deliver presentations to stakeholders.  Helps guide teams through the change management process.

Participates in special projects to support the department’s advancement of the Gift of Life Mission

•  Provides support to department and organization leadership in meeting annual departmental goals and objectives. Assists department leadership with special projects.

What’s in it for you?  

• Outstanding benefits package including medical, prescription drug, dental, and vision insurance; tuition assistance, and employer-matched 403(b) up to 11%
• Opportunity to work with welcoming, inclusive co-workers
• Be part of the largest and most successful Organ Procurement Organization in the country.
• Hybrid work environment of 3 days in the office and Wed/Fri work from home when applicable

Requirements

• Bachelor’s degree in nursing, business administration (emphasis on quality/operational), healthcare administration, engineering, organizational development, human factors, or equivalent work experience
• Strong Project Management experience and skills.
• Minimum 4 years relevant experience related to continuous improvement, systems analysis, operations consulting, group facilitation, team building, and interpersonal communication, ideally within a clinical environment. 
• Experience and demonstrated knowledge of applying process improvement concepts and familiarity with tools and methodologies, including PDCA/PDSA, Lean, or Six Sigma concepts.
• Green or Black Belt (Six Sigma) certification required
• Able to utilize and apply basic statistics.
• Demonstrated ability to independently manage a varied workload of projects with multiple priorities and meet timelines
• Experience consulting and working collaboratively with varied stakeholders
• Preferred experience in data analysis, data visualization
• Excellent interpersonal, verbal, and written communication skills
• Proficient in Microsoft Office Suite, with advanced expertise in Microsoft Excel and Microsoft Visio