Description

Job Description

• Responding to associate service calls to troubleshoot the nature of reported problems and take necessary steps to resolve those problems;
• Build and configure PCs and laptops as well as loading software;
• Trace cabling between workstations and communication closets ;
• Performs other related duties as assigned;
• Demonstrate customer service and technical knowledge gained from prior experience, to resolve issues surrounding installation, usage, and training on software and/or hardware products.

Required Education, Experience, & Skills

• High School Diploma with 2+ years' experience
• CompTIA Network+ and A+ Certified or equivalent experience
• Required Skills to include Troubleshooting skills for applications running on windows based platform (office, browsers, printers, etc.)
• Experience with HP/Dell laptops, tablets and desktops running Windows 10 and Windows 11
• Experience with Microsoft server software
• Experience troubleshooting Network connections while working with a remote team.
• Experience with packet capture (Wire Shark, ETC)
• Experience with Microsoft AD
• Excellent customer service skills
• Knowledge in Asset Management

Preferred Education, Experience, & Skills

• Proven experience in an administrative and support role;
• Ability to work both independently and as part of a team;
• Self-starter with excellent written and verbal communications skills;
• Ability to successfully prioritize service issues based on multiple competing objectives
• Ability to routinely multitask and reassign priorities;
• Ability to exert energy up to 20 pounds of force occasionally or an eligible amount of force to lift, carry, push or pull objects;
• Ability to be mobile to provide support throughout the facility and offsite offices.

Pay Information
Full-Time Salary Range: $56195 - $89912

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems, Inc.
BAE Systems is a premier global defense and security company with approximately 90,000 employees delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support and services. People are the greatest asset in any Company.