Description

Position Summary

The Development and Membership Coordinator plays a vital role in supporting the mission of the Pennsylvania Parks and Forests Foundation (PPFF) through a blend of administrative, development, data, and communications tasks. This position is responsible for managing the Foundation’s membership program, donation acknowledgments, CRM operations (NEON), and helps support event logistics, chapter communications, and website maintenance. The ideal candidate is highly organized, tech-savvy, detail-oriented, and committed to supporting Pennsylvania’s public lands.

Key Responsibilities

Membership Management

Schedule membership renewal letters and reminders, mailed by support staff and volunteers.
Acknowledge online and mailed check renewals.
Work with the President to refresh annual messaging and design for letters and cards.
Manage promotional memberships, including data imports, workflows, and postcards.
Update and issue certificates to Conservation Legacy Society members annually.
Fundraising and Development Support

Manage acknowledgements of donations across PPFF programs, state park/forest/friends 
Maintain donor database and tracking systems
Prepare fundraising reports and donor lists for board and staff follow-up
Manage procurement campaigns and donor cultivation communications
Track and record all donor interactions and engagement activities
Event Management and Registration

Set up and manage event registration for annual banquets, board retreats, chapter training, and other organizational events
Coordinate with state parks and forests for educational event registrations
Create event registration processes and attendee reports
Manage event logistics including dietary accommodations, name badges, and signage
Assist with event setup and follow-up support
Chapter Relations and Support

Establish new chapters in NEON system including campaign setup, fund management, and donation forms
Troubleshoot chapter technical issues and provide ongoing support
Maintain chapter contact information and update website accordingly
Work with President to prepare and distribute monthly chapter communications
Make chapter visits as required
Provide Office and Online Retail Facilitator information needed for tracking annual chapter compliance.
Database and Technology Management

Maintain NEON CRM system including donor records, event registrations, and automated workflows
Manage integration between NEON and other platforms (MailChimp, website, etc.)
Provide technical support and troubleshooting for staff and volunteers
Reconcile weekly financial transactions for accounting purposes
Manage user accounts across multiple platforms and systems
Website and Digital Presence

Update and maintain multiple PPFF websites including plugin updates and content management
Serve as liaison with web development contractors
Manage domain portfolio through GoDaddy
Assist with online store operations (NEON) via inventory tracking and product updates
Create and manage URL shorteners for marketing and communication purposes
Communications and Marketing Support

Manage email marketing campaigns and subscriber lists
As needed, create marketing materials and graphics using Canva
Maintain newsletter distribution lists and manage subscription preferences
Track and record all constituent interactions for relationship building
Assist with content for three-times-a-year electronic and print newsletter
Administrative Support

Provide general administrative support to staff and board
Manage multiple online accounts and subscriptions
Coordinate survey creation and distribution
Support special projects and initiatives as needed
Maintain organized filing systems and documentation

Requirements

Required Skills and Qualifications

Technical Competencies

Proficiency with CRM systems (NEON experience preferred)
Experience with email marketing platforms (MailChimp or similar)
Website management and basic content management system skills
Database management and report generation abilities
Familiarity with Google Workspace suite and Microsoft Office
Core Competencies

Strong organizational and project management skills
Excellent written and verbal communication abilities
Attention to detail and accuracy in data management
Ability to work independently and manage multiple priorities
Customer service orientation for member and donor relations
Problem-solving skills for technical troubleshooting
Preferred Qualifications

Experience with nonprofit operations and fundraising
Knowledge of membership management best practices
Experience with CRM management
Background in donor relations or customer service
Interest in the mission of the Foundation