Description

Who We Are

Cadre is on a mission to simplify how corporate events get staffed. Our platform connects event planners with top freelance talent — fast. We take the messy parts out of onboarding, contracting, and payments so people can focus on what matters: running awesome events.

The Role

We're looking for a Customer Success Associate to join our growing company. You'll be part of a largely self-managed, collaborative team and will work closely with our account managers — but primarily with the account manager dedicated to staffing of two key large clients. Your main focus will be to support event staffing, assist our user base, help make the Cadre experience better for customers and freelancers alike, and assist with knowledge base and help desk duties to some extent as needed.

What You'll Do

Coordinate staffing for client events and assist teammates as needed
Get to know the Cadre platform inside and out so you can help users confidently
Build positive, helpful relationships with clients and freelancers
Share ideas to make our platform and processes better
Answer customer questions via our support desk — quickly and clearly
Keep our knowledge base organized and up to date (mainly Q&As)

Requirements

What You Bring

Clear, friendly communication — written and verbal
Comfort using tech and learning new tools
A proactive, problem-solving mindset
Strong attention to detail (you'll be juggling a few things at once)
Independence — you're comfortable managing your own time
Bonus: Experience in the meetings & events space

The Details

Location:  Remote (Chicago area preferred)
Salary:  $40,000 - $45,000 depending on 
Schedule:  Full-time with reasonable workday, flexible hours 
Benefits:  Comprehensive healthcare and retirement benefits

Why Cadre

Cadre is a small, focused team working to modernize how the events industry connects with freelance talent. Our platform streamlines staffing by removing friction from onboarding, contracting, and payment — making it easier for planners and professionals to work together. We value practical solutions, clear communication, and building tools that actually help people do their jobs better.