Description

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters - to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.

THE ROLE

Using discretion and judgment, the Client Service Manager performs client service functions, including but not limited to new account onboarding, for a dedicated group of Institutional, Wholesale and Platforms clients (as relevant for the respective region). Works together with the Relationship Manager and other areas of MFS to service clients and ensure strong team communication on relevant matters. Responsible for maintaining systems and processes to ensure that client needs are met on a consistent, accurate and timely fashion and in compliance with relevant MFS policies and local regulations.

The Client Service Manager is a key member of the MFS Relationship Team for a dedicated group of clients.

WHAT YOU WILL DO

• Partners with the Sales and Relationship Management Team during the on-boarding of new accounts and is a key point of contact for clients and internal business partners during these complex transitions.
• Facilitates the internal and external review and negotiation of contracts and investment guidelines, operational and regulatory documentation, and funding activity.
• Works with the Product Management and Investment Teams to identify and resolve any guideline issues with the client, where required.
• Partners with Operations, the Relationship Manager and/or Sales Manager, as relevant, to ensure operational aspects of any new onboarding are communicated and resolved.
• Engages with client to identify unique reporting or operational requirements.
• Ensures timely, clear and concise communication of client and prospect information to ensure MFS can meet their unique requirements. Documents all new requirements and procedures within the department protocol and escalates areas of concern.
• Responsible for creating and maintaining onboarding cases within the Client Relationship Management system (CRM) once business has been won, presenting upcoming new relationships at meetings and managing all feedback received.
• Assists the Relationship Manager to service existing clients. Supports the successful resolution of all operational issues identified by the clients, their consultant or custodian bank, as well as internally assessed challenges.

• Works directly with clients and other MFS departments regarding cash flow notification, portfolio rebalancing, in-kind transition coordination, reporting requirements (e.g. performance, account transactions, and market/attribution commentary), compliance reporting and certifications, contract amendments, guideline changes, compliance matters, due diligence, and operational details.
• Communicates any changes or updates to client investments initiated by the client; working with Product Management and Institutional Portfolio Managers (IPM's) and Compliance to implement. Assists with the communication and implementation of MFS driven changes or enhancements to product guidelines.
• Works with the Relationship Manager to prepare for client meetings by providing a status of relationship and updates on completed and ongoing matters; participates in the effort to prepare and finalize portfolio review materials.
• Occasional business travel may be required.
• Works closely with other MFS departments to ensure strong team communication on relevant operational and administrative matters and new projects.
• Updates CRM with all client touch points. Maintains client records, client contracts, and correspondence in firm databases as required. Ensures work meets department standards and initiates procedures to improve processes and overall quality control.
• Collaborates with the Sales/Relationship Coordinator(s) globally on a as needed basis.
• Ensures timely, clear and concise communication of client and prospect information to make certain MFS can meet their unique requirements.
• Assumes additional responsibilities as requested.

WHAT WE ARE LOOKING FOR

• Bachelors' degree or equivalent experience preferred. Willingness to complete other studies as regionally required.
• 5-6+ years of relevant experience
• Exceptional organization skills, ability to work independently as a team player with all levels of the firm.
• Strong attention to detail, and commitment to the highest quality standards.
• Excellent written and oral communication, proven project management, analytical skills, strong influencing, and negotiation skills. Ability to work well with and manage projects & transitions that include representation from individuals at all organizational levels.
• Demonstrated ability to prioritize work effectively and show adaptability to changing internal priorities and client demands.

Salary Range: $85,500 to $122,500

At MFS, we believe in fair and transparent compensation. For that reason, we're including the salary range for this position. This range reflects our good-faith expectation for what we'll pay depending on the candidate's experience, training and education. In addition to the salary, we also offer significant and competitive incentive compensation based on both individual and company performance. Other components of our Total Rewards Package include:

• MFS contributes an amount equal to 15% of your base salary to your retirement account that is separate from the company-sponsored 401(k)
• Education Assistance:
  • MFS contributes $100 monthly up to $10,000 lifetime maximum directly to loan provider
  • Tuition reimbursement up to $8,000 annually
  • Access to discounted tutors and college coaches

• Generous time off and fully paid leaves including 20-weeks for maternity, 12-weeks for parental and caregiver leaves
• Choice of medical and dental plans and an and an employer contribution into the Health Savings Account
• Tax deferred commuter benefits & flexible spending accounts (medical & dependent care)
• Robust Mental Health Resources including 8 free therapy appointments
• Various work/life balance support and wellbeing programs

Our compensation philosophy is to pay competitively for talent while ensuring equity across employees performing comparable work. We are committed to transparency - if you have questions about how we arrived at this range or what additional benefits and bonus opportunities come with the role, we'll be happy to discuss them.

At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly, we encourage you to apply - you might be just the right candidate for this role or others.

What we offer:

• Generous time-off provided: including "Responsible time off" for many roles, paid company holidays when the US Stock Exchange is closed, plus paid volunteer time
• Family Focus: Up to 20 weeks of paid leave for new parents, back-up care program, dependent care flexible spending account, adoption assistance, generous caregiver leave
• Health and Welfare: Competitive medical, vision and dental plans, plus tax-free health savings accounts with company contributions
• Wellness Programs: Robust wellness webinars, employee assistance program, gym reimbursement through our medical plans, fitness center discounts and more
• Life & Disability Benefits: Company-paid basic life insurance and short-term disability
• Financial Benefits: 401(k) savings plan, Defined Contribution plan- 15% of base salary invested into the Plan, competitive total compensation programs

MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting .

If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email [email protected] for assistance.

MFS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the Know Your Rights: Workplace Discrimination is Illegal document, linked for your reference.