Description

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

Rockwell Automation is the largest company in the world dedicated to industrial automation and information. Here, we connect the imaginations of people with the potential of technology to make the world more thoughtful, more connected and more productive. From improving the production of medicines that boost human health to reducing waste in an oil and gas plant, the work we do changes how we live.

We believe we are doing things never before possible. And we need the brightest minds to help make that happen - the makers, the forward thinkers, the problem solvers. That's where you come in.

Are you passionate about transforming customer experiences through data-driven insights? We're looking for a dynamic Business Analyst to join our team. You'll dive deep into customer and business feedback, develop insightful dashboards and reports, and provide applicable insights that inspire strategic decisions and prioritization of the roadmap. If you're with a background in data analysis and experience delivering outstanding customer experiences, we want to hear from you!

Yor will report to the Director, Digital Commerce Experience

Your responsibilities - what you will do

• Unleash the Power of Customer & Business Insights: Dive deep into Voice of the Customer (VOC) and CX data to uncover trends to help define capabilities, our requirements and eventual prioritization of customer and partner experience improvements.
• Craft Compelling Dashboards and Reports: Develop insightful dashboards, reports, and presentations using tools like Power BI, Tableau, and Excel (can perform complex functions) to highlight main projects, customer pain points, and industry trends. This will empower the CX Strategy & Governance team to set priorities and achieve our goals.
• Be the Industry Expert: Use valuable insights from CX best practices and competitive landscape analysis to understand customer needs thoroughly.
• Shape Strategic Decisions: Provide applicable insights that influence prioritization, strategy, and our case development, making a tangible impact on our business.
• Link CX to Financial Success: Connect customer experience metrics to financial outcomes to demonstrate the monetary value of CX plans.

The essential - you will have

• Experienced and Driven: You are a team player with 3 or more years of experience in Data Analytics, Data Management & Reporting, Data Engineering, Data Science, or Business Intelligence.
• Analytical: You have and analytical skills combined with curious, and attitude.
• Data Enthusiast: You have a background in data analysis, visualization, and integration. You are familiar with and curious about using AI to support your work.
• Insight Translator: Ability to transform complex data into clear business concepts and applicable insights.
• Proficiency in Excel, Power BI, Tableau, AI tools, machine learning, and SQL.
• Multilingual Communicator: Fluency in English; additional languages.
• Passionate About Customer Experience: Most importantly, a team player passionate about delivering outstanding customer experiences.

The preferred - you might also have

• Additional Tech Skills: Knowledge of Adobe Analytics, Qualtrics, or Python.
• Ready to look beyond the current state and guide innovation.

Our Offer

• Interesting projects in a newly formed team
• Become part of a team that believes in knowledge sharing and collaboration
• Professional work environment with a high emphasis on product quality
• Opportunities for development of professional skills
• Great benefits package
• Multinational work environment

We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of our organization.

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Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.