Description

An ABM Account Manager is responsible for the operational success of his/her account. The Account Manager must lead a diverse team, engage in regular client interaction, develop internal and external relationships, deliver operational goals, manage and forecast an accurate budget, manage vendors, interface with senior leadership and work to continuously develop operational team members.

Compensation: $ 130,000 annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2025 Employee Benefits | Staff & Management

Essential Duties (including but not limited to):

Client Relations

• Maintain constant communication with clients to ensure consistent and satisfactory service.
• Respond to customer inquiries and resolve complaints.
• Ensure quality services are provided in accordance with account requirements.
• Maintain effective and robust quality assurance programs.
• Identify and correct problems pertaining to productivity and efficiency.

Employee Relations and Supervision

• Create a team-oriented environment where employees can learn and succeed.
• Create positive employee morale within your account.
• Demonstrate solid leadership skills.
• Ensure employees understand their responsibilities and are properly trained.
• Regularly review employee performance and address performance issues.
• Provide support and leadership in special projects/initiatives, as directed by regional, division or corporate-level management.
• Ensure that all audits, including HR, Safety and Risk Management audits, achieve satisfactory results. Investigate and correct issues identified in audits.
• Understand applicable union contracts and develop effective working relationship with local labor unions.

Additional Responsibilities

• Daily Checks with Building Engineers and Technicians
• Weekly Reports
• Time Sheet Review
• Time Exception Review
• Overtime
• PTO
• Screen, hire, supervise, and coordinate training activities for engineering staff.
• Provide technical support, job delegation, and project management to engineering team.
• Assist with reducing operating expenses while maintaining and enhancing the quality of the services provided.
• Assist in generating and executing budgets
• Assist with generating scope for /RFA/RFP.
• Assist in project management.
• Outline a seamless customer impact.
• Ensure safety guidelines are followed.
• Provide on time updates to Client.
• Assist with construction projects
• Review construction drawings to ensure standards are followed.
• Collaborate with GC's on impacts to existing customers, FLS impairments, warranty work, etc.
• Oversee commissioning of new equipment.
• Vendor contract review and management.
• Monitor and control energy efficiency.
• Assist with generating SOP's
• Ensure OSHA compliance.
• Respond and support after hours emergencies when needed.
• Performance evaluations, disciplinary action, and pay increase recommendations.
• Ensure team development goals are outlined and met.
• Performs other duties as assigned or requested.

MINIMUM REQUIREMENTS

• Bachelor's degree, preferred. HS Diploma/GED Required.
• Understanding of the service industry trends, practices, and process.
• 5+ years prior management or supervisor experience in the janitorial or facilities field.
• Solid business acumen

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

About Us

ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.